Frequently Asked Questions & Support Issues

John M · John M

http://photographerstoolkit.com/shop/index.php?main_page=product_info&cPath=2&products_id=32

John M · John M

http://photographerstoolkit.com/shop/index.php?m...

John M · John M

There are two versions of each contract. One is a PDF which may not be changed (except with the full version of Adobe Acrobat, however it's not recommended). The other is an MS Word document which can easily be altered to suit your needs. The MS Word versions of the Photographer's Toolkit Contracts are...

John M · John M

For any questions you have about shipping, technical support or the state of the world in general, please email me: john@photographerstoolkit.com. Unless I am out of the studio, I will typically respond the same day. Email is preferable to a phone call as it's easier for me to respond with a fix - espe...

John M · John M

All contracts are delivered in the following formats: 1) Adobe Acrobat PDF files which may be opened with the free Acrobat Reader. These are the ".pdf" files in the download folder. 2) Microsoft Word files which may be opened by Microsoft Word and other programs that support Wor...

John M · John M

Within minutes of paying, buyers should receive an email from the Photographer's Toolikt with download instructions. If an email is not received, you may wish to check your junk mail to see if it has been misdirected. Otherwise, there may be a fault within the online fulfillment system. Please con...

John M · John M

When extracting the files from the Stuffit .sitx archive, save them to a location other than to the desktop. If the files are saved to the desktop, they may not appear. (This is a Stuffit bug.)

John M · John M

Some Mac users may receive a message that the download file is corrupted. The problem usually results from the fact that the user does not have an up-to-date version of the Stuffit Expander. A free upgrade may downloaded it here: http://www.stuffit.com/mac/expander/index.html -- Edited by Answ...

John M · John M

If you're on the Mac, the Mac Preview software that comes with OS X doesn't read forms properly. It's great software for just looking at a PDF, but it doesn't allow you to fill in the blanks properly or copy the form's text for use in another program. The solution is to use the Adobe Acrobat Reader softwar...

Topic		Started By	Replies	Views	Last Post
	I Waited Too Long Now My Download Link has Expired (Preview) http://photographerstoolkit.com/shop/index.php?main_page=product_info&cPath=2&products_id=32	John M	0	1761	Feb 10, 2010 by John M
	I've Lost My Contract Download; What Do I Do? (Preview) http://photographerstoolkit.com/shop/index.php?m...	John M	0	1298	Feb 10, 2010 by John M
	How Do I Make Changes to the Contract That I've Purchased? (Preview) There are two versions of each contract. One is a PDF which may not be changed (except with the full version of Adobe Acrobat, however it's not recommended). The other is an MS Word document which can easily be altered to suit your needs. The MS Word versions of the Photographer's Toolkit Contracts are...	John M	0	1568	Jun 9, 2009 by John M
	What's the Best Way to Get My Question Answered? (Preview) For any questions you have about shipping, technical support or the state of the world in general, please email me: john@photographerstoolkit.com. Unless I am out of the studio, I will typically respond the same day. Email is preferable to a phone call as it's easier for me to respond with a fix - espe...	John M	0	810	Aug 21, 2008 by John M
	Can't Open the Files in Wordperfect (Preview) All contracts are delivered in the following formats: 1) Adobe Acrobat PDF files which may be opened with the free Acrobat Reader. These are the ".pdf" files in the download folder. 2) Microsoft Word files which may be opened by Microsoft Word and other programs that support Wor...	John M	0	842	Jul 19, 2007 by John M
	I Paid but Haven't Received the Download (Preview) Within minutes of paying, buyers should receive an email from the Photographer's Toolikt with download instructions. If an email is not received, you may wish to check your junk mail to see if it has been misdirected. Otherwise, there may be a fault within the online fulfillment system. Please con...	John M	0	901	Jul 19, 2007 by John M
	Mac - Can't Find Files After Saving to Desktop (Preview) When extracting the files from the Stuffit .sitx archive, save them to a location other than to the desktop. If the files are saved to the desktop, they may not appear. (This is a Stuffit bug.)	John M	0	842	Jul 19, 2007 by John M
	Mac - The Download Archive is Corrupted (Preview) Some Mac users may receive a message that the download file is corrupted. The problem usually results from the fact that the user does not have an up-to-date version of the Stuffit Expander. A free upgrade may downloaded it here: http://www.stuffit.com/mac/expander/index.html -- Edited by Answ...	John M	0	875	Jul 19, 2007 by John M
	Mac - I Can't Seem to Fill Out the PDF Form (Preview) If you're on the Mac, the Mac Preview software that comes with OS X doesn't read forms properly. It's great software for just looking at a PDF, but it doesn't allow you to fill in the blanks properly or copy the form's text for use in another program. The solution is to use the Adobe Acrobat Reader softwar...	John M	0	1045	May 14, 2007 by John M
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